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Case Study: Nonprofit Thinks Their QuickBooks Desktop is Corrupted

Mar 6, 2017 4:52:42 PM Kathy Dise QuickBooks, Nonprofit

Troubleshooting QuickBooks Issues for a NonProfit


  1. There is an “.ADR” file extension appearing on the files within the QuickBooks Desktop folder.
  2. The nonprofit can’t create a usable, portable file.
  3. There are two users accessing QuickBooks from the organization, BUT only one person can use the file at a time.

How did BudgetEase help the nonprofit?

We removed the .ADR extension from the file. The ADR extension occurs when a QuickBooks file is recovered from Intuit’s Automated Data Recovery service.

How to remove the .ADR extension from your QuickBooks files.

    • Click F2 when the QB file is open
    • Write down where the QB file is housed on your computer or server
    • Find the file on the computer or server File Icon.png
    • Choose these options:

How to Remove .ADR extension from QuickBooks files - Choose these Options.png

  • Find the file

How to Remove .ADR Extension from QB Files - Find the File.png

  • Rename the file without the .ADR extension

How to Remove .ADR Extension from QB Files - Rename without .ADR.png

  • The next time you open QuickBooks, you will connect to the renamed file on all computers. The file is more stable this way.

How to Make and Open a Portable File

You cannot open a portable file with an earlier version than the QuickBooks software you are attempting to transfer the portable file into. Check the F2 release date on the originating and opening computer. You can only open in a newer version – NOT an older version.

The trick to making a portable file is not corrupting the file during the transfer.

QuickBooks recommends this process:

  • Go to: File> Make a copy> Choose: Portable. Save to the desktop or somewhere you can find the file easily and logically.
  • Plug in your thumb drive
  • Copy the file from your computer to the thumb drive
  • Remove the thumb drive and plug into the sharing computer
  • Find the file on the thumb drive and copy into this computer where you can find it
  • Go to: File>Open copy > Choose Portable. Find the portable copy on the computer

How to prevent corrupting a file. When transferring a protable copy NEVER:

  • Email the portable copy
  • Save to Dropbox
  • Open the file when it is still on the thumb drive

How to setup QuickBooks so two users can use the file at the same time.

Our troubleshooting recommendations include:

  • Make sure both users are using the same version of the file
    • Click F2; Compare the QuickBooks versions
    • To update, go to: Help>Update QuickBooks
  • Make sure both users are accessing the same file
    • Click F2; Compare File Locations & File Names

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We are experts at nonprofit bookkeeping. I am Kathy Dise, if you need support you can reach me at

Kathy Dise

Written by Kathy Dise

Kathy has over 30 years experience helping small businesses succeed. As a commercial lender, commercialization expert and now as a QuickBooks diamond level advisor, Kathy understands the challenges small business owners face. Her experience helps business owners quickly accomplish their financial goals. As the owner of BudgetEase, Kathy works with clients to develop a plan to efficiently process 1,000s of small transactions so owners can make informed decisions. She lives in Shaker Heights, OH with her husband Ralph and enjoys golf, curling and walking in Cleveland’s fabulous Metro Parks.